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Forrester's Empowered

door Marco Derksen op

Forrester's Empowered

Companies must respond to their customers' escalating power. Their employees are ready to do so. The challenge is to encourage technology innovation without generating chaos. In Empowered, Josh and Ted demonstrate how companies can successfully transform their business through the employees called HEROes (highly empowered and resourceful operatives). Josh Bernoff and Ted Schadler http://www.forrester.com/empowered/books.html

http://www.briansolis.com/2010/09/revolution-episode-one-empowering-your-employees-and-cutomers-with-josh-bernoff/

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